PROCESSING TIME FOR SHIPMENT

We typically process all orders within 1–2 business days. Please note that shipments are not made on weekends or holidays. In case of a high volume of orders, there might be a slight delay in shipments by a few days. We kindly request you to allow some extra time for delivery.

If there are any significant delays in shipping your order, we will promptly notify you through email or telephone.

Filterwatershop ships only to the United States. Standard Shipping is Free of charge (5–12 business days). Unfortunately, we do not ship to regions such as: American Samoa, Micronesia, Guam, Marshall Islands, Northern Mariana Islands, Palau, Puerto Rico, U.S. Virgin Islands, Armed Forces Americas, Armed Forces Europe, Armed Forces Pacific. Delivery to Alaska and Hawaii- Economy Shipping (5-12 business days) – 12 dollars. Shipping charges for your order will be calculated and displayed at checkout.

We offer free shipping orders over $50 anywhere in the USA. Shipping cost for items up to $50 is $4.9 We do NOT ship to P.O.

boxes or APO/FPO addresses. Delivery delays can occasionally occur. Please double-check your billing and shipping address when placing an order as we are unable to reroute packages.

14-day delivery on orders from China

SHIPMENT CONFIRMATION ORDER TRACKING

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s.) The tracking number will be active within 24 hours.

DAMAGES

Filterwatershop is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

SALE ITEMS

Only regular-priced items may be refunded, unfortunately, sale items cannot be refunded.

EXCHANGES

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at: info@filterwatershop.com

CAN I CANCEL MY ORDER?

You are eligible for a full refund, including Shipping & Handling , ONLY if the order has been cancelled prior to shipping. We cannot process claims, refunds or additional requests once the package is in transit with the carrier. After checkout, if you make a mistake or change your mind, you have 30 minutes to cancel the order. Still have questions? Please send us an e-mail: info@filterwatershop.com

We accept returns on all products, whether defective or in original condition, within 30 days of purchase. We also accept exchanges if you would prefer a different product.

To initiate a return, please contact us via email at info@filterwatershop.com. We will provide a prepaid return shipping label to send back your item(s).

Once we receive your return, it will be inspected and processed within 3 business days. Refunds are issued back to the original payment method.

All return shipping is free. We will send you a return shipping label upon request. Simply pack up the product with all included accessories and parts in original packaging if possible. Attach the label to the package and ship it:
Ship Returns To:
3038 SW 42nd St, Fort Lauderdale, FL, 33312

Once received at our warehouse, your refund will be reviewed and issued within 7 business days if approved. You will receive a confirmation email when the refund has been processed.

Please note, all items should be returned in original condition with tags and packaging.

If you have any questions about our returns process, feel free to contact our customer service team. We are here to make returns easy and hassle-free.

Dear user,
We understand how important it is for you to keep your information confidential. Therefore, our website uses the SSL certificate to protect your card information.
To be able to pay for orders on our website, we use several payment services. Therefore, you have a choice, you can pay with any of your cards. If for some reason you cannot pay for your order, please write to us:

info@filterwatershop.com
We Accept:

Visa, Mastercard, Shop pay, PayPal, AMEX, Diners Club, Discover, Apple Pay, Google Pay.